Owusu-Debrah Boateng
Supporting reliable and secure systems.
Technical Support Specialist | MA: IT Cyber Security (UMCS)
Experience in troubleshooting infrastructure issues, documenting incidents, and analyzing system behavior in networked environments, with hands-on Linux exposure.
Experience with
Profile
Technical Support professional with experience supporting users in complex digital environments.
Skilled in troubleshooting infrastructure-related issues, analyzing system behavior, and resolving incidents in networked environments, with hands-on exposure to Linux-based systems. I focus on service reliability through documentation, pattern analysis, and continuous improvement.
Currently pursuing an MA: IT Cyber Security at Maria Curie-Skłodowska University, bridging hands-on support with advanced system defense studies.
Certifications
ITIL 4 Foundation
IT Service Management • ID: GR6718437910B
Google IT Support Professional
Issued Jun 2023 • ID: FCG2ZA2F72TN
Experience
Technical Support
Greenpeace Deutschland
- / Diagnosed and resolved technical issues for end-users across digital infrastructure.
- / Logged and tracked user-reported bugs, ensuring prompt escalation and documentation.
- / Analyzed user behavior data to recommend reliability and system improvements.
Foreign Language Tech Support Assistant
European XFEL
- / Managed website and internal display updates for accurate information distribution.
- / Provided multi-channel helpdesk support (Phone, Email, In-person).
- / Administered user accounts, databases, and digital records.
- / Authored user manuals, troubleshooting guides, and FAQs.
Market Improvement Researcher
Phone Research Field GmbH
- / Gathered data for product improvement analysis through specialized technical interviews.
- / Compiled detailed reports for client technology insights.
Technical Toolkit
Infrastructure & Ops
Communication & Research
Academic Path
MA: IT Cyber Security
UMCS Lublin • Oct 2025 – Present
Bachelor of Arts: Digital Media
Leuphana University of Lüneburg
BSc: Information Engineering
HAW Hamburg
Case Studies
MoodPlant / System Reliability & Incident Prevention
Exploration of system state management and backend integration through a case study on cloud triggers and proactive incident prevention in mobile environments.
Subverse / Adversarial Trust & Security Implications
Research into adversarial trust, perception, and the security implications of automated content generation within modern trust models.
Ready for the next challenge.
Seeking a role where I can apply my support background and cybersecurity training to maintain system integrity.