SYSTEM: OPERATIONAL // LUBLIN / REMOTE

VER: 2026.01

Owusu-Debrah Boateng

Technical Support Engineer, Domains & DNS | MA: IT Cyber Security (UMCS)
Specialising in DNS infrastructure, domain lifecycle troubleshooting, and platform-level incident resolution at Team Internet Group.

LAT: 51.2465 // LON: 22.5684

00:00:00

CONTACT_ME DOWNLOAD_CV

// EXPERIENCE_WITH

Team Internet Group Greenpeace European XFEL Zendesk ITIL 4 Linux (Academic)

// CORE_PROCESS

PROFILE

Technical Support professional with experience supporting users in complex digital environments.

Skilled in troubleshooting infrastructure-related issues, analyzing system behavior, and resolving incidents in networked environments, with hands-on exposure to Linux-based systems. I focus on service reliability through documentation, pattern analysis, and continuous improvement.

Currently pursuing an MA: IT Cyber Security at Maria Curie-Skłodowska University, bridging hands-on support with advanced system defense studies.

sys_log_monitor

> BOATENG_SEC_OS v2.0.26 initialized...

> Type 'help' to see available commands.

guest@boateng-sec:~$

CERTIFICATIONS

ITIL 4 Foundation

IT Service Management • ID: GR6718437910B

Google IT Support Professional

Issued Jun 2023 • ID: FCG2ZA2F72TN

Network Technician Career Path

Cisco • Issued Feb 2026

Introduction to Cybersecurity

Cisco • Issued Dec 2025

ACCESS_LOGS

2026.04 — PRESENT

Remote

Technical Support Engineer

Team Internet Group · Domains & DNS Infrastructure

/ Troubleshoot domain lifecycle issues including registration, transfer, and renewal workflows.
/ Diagnose DNS misconfigurations (A, CNAME, MX, TXT records) and investigate propagation issues using dig and nslookup.
/ Analyse API and system logs to resolve platform-level incidents, applying EPP concepts and domain state knowledge.
/ Support VIP customers with escalated technical cases and collaborate with engineering teams to track and resolve platform bugs.

2023.01 — 2024.09

Hamburg // DE

Technical Support

Greenpeace Deutschland

/ Diagnosed and resolved technical issues for end-users across digital infrastructure.
/ Logged and tracked user-reported bugs, ensuring prompt escalation and documentation.
/ Analyzed user behavior data to recommend reliability and system improvements.

2019.05 — 2023.12

Hamburg // DE

Foreign Language Tech Support Assistant

European XFEL

/ Managed website and internal display updates for accurate information distribution.
/ Provided multi-channel helpdesk support (Phone, Email, In-person).
/ Administered user accounts, databases, and digital records.
/ Authored user manuals, troubleshooting guides, and FAQs.

TECHNICAL_TOOLKIT

// INFRASTRUCTURE & OPS

DNS Troubleshooting (A, CNAME, MX, TXT) Domain Lifecycle (Registration, Transfer, Renewal) EPP / Registrar Protocols dig & nslookup IT Support & Incident Handling Linux Systems (Academic Exposure) Log & System Behavior Analysis Zendesk Bug Tracking & Escalation

// COMMUNICATION & RESEARCH

Technical Documentation Pattern Analysis (User Data) Database Mgmt (Basic) ITIL 4 Foundation

ACADEMIC_PATH

[ ACTIVE ]

MA: IT Cyber Security

UMCS Lublin • Oct 2025 – Present

[ COMPLETED ]

Bachelor of Arts: Digital Media

Leuphana University of Lüneburg

[ COMPLETED ]

BSc: Information Engineering

HAW Hamburg

CASE_STUDIES

[ PROJECT_01 ]

MoodPlant // System Reliability

Exploration of system state management and backend integration through a case study on cloud triggers and proactive incident prevention in mobile environments.

Firebase Troubleshooting

VISIT_SITE →

[ PROJECT_02 ]

Subverse // Adversarial Trust

Research into adversarial trust, perception, and the security implications of automated content generation within modern trust models.

Security Ethics Research

INIT_LINK

Open to collaboration, security research discussions, and connecting with others in the DNS, infrastructure, and cybersecurity space.

PAYNEBOAT@GMAIL.COM GITHUB LINKEDIN